Support
How can we help?
Questions, feedback, or a bug to report — we want to hear it.
Contact us
Mowa’s lessons, readings, reviews, and manual mock scoring work offline. Premium AI feedback uses an internet connection to assess writing and transcribe speaking answers on request. Writing and speaking feedback is a practice estimate, not an official exam grade. Contact us if you need help.
The fastest way to reach us is email. A real person reads every message.
Email Mowa — Learn Polish supportkernozhitski@gmail.com
Frequently asked questions
Can I redo the placement test?
Yes — Settings → Retake placement. Placement estimates are cleared and re-run; words you actually studied keep their full review history.
How do I move my progress to a new phone?
Settings → Backup → Export progress saves words, review history, streak practice and saved days, and settings to a file. On the new phone, install Mowa and use Settings → Backup → Import progress.
Why am I seeing fewer new words some days?
When your review backlog grows past a threshold, Mowa pauses new words until the backlog shrinks — that protects your memory schedule. You can also adjust new words per day in Settings.
How do reminders work?
Settings → Reminder schedules one notification a day at the time you choose, telling you how many reviews are waiting. Reminders pause automatically after a week without practice.
How does Premium AI feedback handle my answers?
When you explicitly request feedback, Mowa sends your written answer or recorded speaking answer to OpenAI through ItsArt’s server. Speaking audio is transcribed, then deleted from the app after successful feedback; ItsArt does not store the audio or answer on its server. Your feedback and speaking transcript are saved with your mock result on your device. AI scores are practice estimates, not official exam grades.
How do I restore or cancel Premium?
To restore a subscription, open Settings → Mowa Premium → Restore. To cancel renewal, use the Subscriptions page in your Apple Account settings. Your current paid period remains available until its expiry.
Does Mowa need an internet connection?
Lessons, readings, reviews, and manual mock scoring work offline. An internet connection is needed for ads, privacy choices, App Store purchases, and optional Premium AI feedback. Analytics and crash reports may be sent when online.
What does Mowa Premium include?
Premium adds AI feedback for mock writing and speaking, removes banner and practice interstitial ads, and automatically saves one missed streak day per calendar month when you return to practice the next day. A saved day keeps the streak continuous but is not counted as a day practiced.